About Mark
I’m Mark, a Cadillac Service Advisor here at Serra. I grew up in Michigan, and attended Traverse City Central High and Central Michigan College. While in high school, I was the state champ for pole vaulting. My other interests include fishing and hunting. I joined the Serra family in 2012, but my career in the auto industry started 30 years ago. Helping others, and providing honest and upfront service is what I’m all about. My certifications include Subaru and Cadillac training.
Customer rating
4.9 / 5 based on 3277 ratings (2113 written reviews)
Recent reviews
Mark is always helpful and kind.
— Haley S. ,
Great. Mark is awesome!!!!!
— Dixie R. ,
Excellent service from Mark! Very kind, knowledgeable, and extremely helpful. ..wonderful!
— Karen R. ,
Excellent
— John C. ,
Mark always works with me to get an appointment that suits my situation as well as discussing my current issue to see if it's something I might be able to resolve myself in order to save me the time and mileage of coming all the way into TC. I'm extremely appreciative of his knowledge and willingness to help. He's a big asset to the service department.
— Gary Z. ,
Excellent
— David S. ,
I trust that Mark will inform me of any potential problems, and to take care of the current ones.
— Alina K. ,
Mark is a great guy and is very concerned about customer experience. Mark goes way beyond his duties to satisfy the customer’s. Be in higher management for General Motors I would consider mark as a candidate for a higher position in service. I believe he is a asset to your organization.
— John W. ,
Mark is always welcoming. He listens to me and is very professional
— Rebecca B. ,
He always helps us and a very kind man.
— Stanton P. ,