Meet the team at Serra Brake and Alignment Plus
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Dan Korte
Fixed Operations Director
Department: Management Team
Thank you for choosing our dealership to help you find your next vehicle or perform the service maintenance on your current vehicle. I’m proud of the team we have here at Serra Traverse City! Our team...
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Felicia Whittaker
Customer Advocate
Department: Guest Service Team (BDC)
I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to...
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Jeremy Wood
Business Development & Technology Manager
Department: Management Team
As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digi...
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Lauren Piedmonte
Customer Advocate
Department: Guest Service Team (BDC)
Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State ...
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Philip Stauffer
Service Advisor
Department: Management Team
Rating: 4.8 / 5 (59 ratings, 40 reviews)
I'm a Service Advisor, and I help people keep their vehicles running smoothly. I enjoy the challenge of diagnosing issues and explaining repairs in a clear way. I'm good at communicating with customer...
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Susan Freshour
Customer Advocate
Department: Guest Service Team (BDC)
Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy pro...
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Karen Hartill
Customer Advocate
Department: Guest Service Team (BDC)
I’m a Customer Advocate, and my main focus is making sure our customers have a good experience. I enjoy helping people and problem-solving. I'm organized and I like to follow through on things. I work...
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Jackson Yaple
Customer Advocate